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Subprocessor List

Last updated: 28 February 2026

Vu Ai Ltd (Raq.com) uses the following third-party service providers (subprocessors) to help deliver the Services. Each subprocessor processes data only as necessary for the purpose described.

Subprocessor Purpose Location
Hetzner Infrastructure and hosting Germany (EU)
Backblaze File storage US / EU
Stripe Payment processing US
Mailgun Transactional email US
OpenRouter AI model routing US
fal.ai AI image and video generation US
ElevenLabs AI voice synthesis and transcription US / UK

International transfers

Where subprocessors are located outside the UK, we use appropriate safeguards as described in our Privacy Policy, including the UK International Data Transfer Agreement (IDTA) and adequacy regulations where available.

AI provider data handling

Data handling varies by AI provider type:

  • OpenRouter (text and chat AI): Zero Data Retention (ZDR) enforced by default via dedicated API endpoints. Providers cannot store or train on request data. Users may disable ZDR in account settings to access additional models.
  • fal.ai (image and video generation): standard API terms apply. Generated files may be retained for up to 7 days. Usage data may be used to improve services. Raq.com downloads generated outputs to its own storage.
  • ElevenLabs (voice synthesis and transcription): standard API terms apply. SOC 2 and GDPR certified. Raq.com has opted out of model training. Generated audio and transcriptions are downloaded to Raq.com's own storage.

For more detail, see our AI Privacy & Security page.

Changes to this list

We will update this page before engaging a new subprocessor for personal data processing. If you have questions about our subprocessors, contact us at [email protected].